Terms and Conditions

These Terms and Conditions were last updated on February 15, 2022

LEGAL NOTICE

Welcome to Mister Cochon’s website https://mistercochon.com

Please read the terms and conditions (Terms and Conditions) below carefully before placing an order or using this website which is operated by French Delicatessen based 132/14 MB 6 Bang Sare Sattahip Chon Buri 20250, Thailand, a company registered under the laws of the Kingdom of Thailand with company number 0205564007636.

By placing an order over the phone to Mister Cochon or through our online store or any other channel, for any of the goods or services available on our website, you hereby agree to the following terms and conditions.

Please note that we reserve the right to change these terms and conditions from time to time by amending them on this page of the website. We recommend that you print or save a copy of these Terms and Conditions for future reference. These Terms and Conditions are provided in English only. If you have any questions, please contact us: [email protected]

OUR ROLE

The Mister Cochon site offers customers a way to place an order (Orders) for products (Products) suitable for delivery. We also provide delivery services (Delivery Services) whereby independent carriers deliver your Orders to your location.

GOAL

We operate this website for the purpose of promoting, advertising, selling and distributing products manufactured or supplied by us. By using this website and placing orders with us, you hereby agree to our terms and conditions in exchange for which we will provide you with access to this website and our delivery products and services.

YOUR STATUS

Ability and age: To register with Monsieur Cochon, you must be over the age of eighteen. If you are a business, you hereby warrant that your business is operated by a person over the age of twenty and that you are legally capable of entering into binding contracts.

Food allergy and intolerance: Before placing an Order, you acknowledge and agree that if you have a specific food allergy or intolerance, you must contact Mister Cochon

Creation of an account/Password and security:

Although we will try to accommodate your requests, please note that there are no guarantees and that we will be able to modify or cancel your order.

No Refunds: Except for canceling or changing your order in accordance with the paragraph above, you agree that no refunds are available for our products once you have placed an order. Indeed, Mister Cochon Products are made from fresh food products or perishable foodstuffs intended for consumption upon delivery. Once prepared in accordance with your Order or delivered to you, our Products cannot be returned or exchanged.

Payment Authorization:

If a payment you make is not authorized, your order with us will not be processed.

Processing your Order:

Upon receipt of your Order, Monsieur Cochon will process it and inform you by email that your Order has been received and is being processed. Any confirmation page you may see on the Website and any order confirmation email you may receive indicate only that your order has been received and is being processed by us. This confirmation page, this e-mail means that your order has been accepted. We have strict discretion to reject orders at any time due to product availability, age verification and force majeure, availability of our independent carrier, or for any other reason.

In the event that we are unable to process your Order, we will endeavor to inform you as soon as possible.

TERMS OF DELIVERY OF PRODUCTS

Mister Cochon delivers its products to Thailand. The products are shipped with the delivery note, to the delivery address indicated when you placed your order. Delivery cannot be made to PO boxes.

Mister Cochon cannot be held responsible for the consequences due to a delay in delivery not being his fault.

Home delivery

At any time, you are informed of the follow-up of your order using the tracking number and the link of the carrier which are communicated to you at the time of shipment.

Deliveries are made by Inter Express Logistic or Nim Express

The delivery person will always call before delivery, to ensure that the customer or one of his representatives will be present at the estimated time of delivery by the driver. As a general rule in the morning in Bangkok and its surroundings, in the afternoon in other regions. Mister Cochon cannot be held responsible if the telephone number is incorrect or if no one answers the telephone or the address is incorrect. The package will be re-delivered the next day. Beyond two days the package will be returned to us and no refund can be accepted.

In the event that the home address corresponds to a public establishment (hospital, etc.) or a private establishment (company, clinic, retirement home, etc.) and the package cannot be hand-delivered to the recipient, delivery will then be considered as carried out from the moment when the package has been delivered to the reception or to the service of the establishment dedicated to the reception of the goods.

All products are delivered at a controlled temperature between 2 and 8° C

We can deliver frozen products. -18°C

Time limit

The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times.

Package departures are on Mondays and Thursdays, all orders must be sent to us the day before before 12 noon. exceptional cases can be requested by telephone on 0828 0404 55

Transport costs

For an order

– Less than 700 THB the transport cost is 120 THB

– Up to 700 THB the transport cost is free

Deliveries under COD are possible in almost all of Thailand except on the islands. A 5% surcharge is charged

The cost of a frozen delivery is 100 THB

The volume and weight of packages are calculated automatically by the website on estimates, there may be a slight difference with reality. Mister Cochon cannot be held responsible for a deviation of less than 20% from the actual weight.

Orders placed on Saturday and Sunday are processed on Monday or Tuesday depending on available stock.

Working days of our workshops: Monday to Friday, excluding public holidays.

Working days for carriers: Monday to Saturday, excluding public holidays.

During periods of high carrier activity (end of year celebrations, Valentine’s Day, etc.), the delivery time may be disrupted. No deliveries can be made during the Songkran Holidays.
Mister Cochon makes every effort to meet delivery deadlines. However, Mister Cochon cannot be held responsible for any delays in delivery due to a major holiday with heavy delivery traffic (Christmas, Valentine’s Day, Mother’s Day, etc.) or any case of force majeure.

Complaint :

Mister Cochon makes every effort to satisfy you as best as possible. In this context, if you have a complaint to make, you can send it by mail to the address below or directly via the “Contact us” section on our website “www.mistercochon.com” specifying the order concerned.

Delivery delay :

Estimated delivery times are estimates only. Although we do our best to meet these estimates, traffic and weather conditions as well as the availability of drivers and third-party carriers may affect delivery times. We guarantee that our products, including food preparations, are suitable and suitable for use when they are picked up at our premises. However, and to the maximum extent permitted by law, we unfortunately cannot take responsibility or liability associated with the delivery of our products when delivered by a third party carrier. By placing an Order with us, you explicitly agree to release Mr. Pig

In the event of a missing product caused by the theft of a third party or a damaged product caused by a third party, we unfortunately take no responsibility and you agree that we will not refund or replace that order or product stolen or damaged.

Wrong item: In the unlikely event of a wrong product being delivered, you agree to notify us and you have the right to refuse that product upon delivery. We will endeavor to collect the wrong product and replace that product to match your order.

GUARANTEES

We try to ensure that the material included on the website or in any other publication, catalog or material is correct. However, we accept no liability if, despite our best efforts, this is not the case. Without prejudice to your rights, we may correct any inaccuracies and/or errors and we shall not be liable for such inaccuracies and/or errors or for the results obtained from the use of this information or for any technical problems which you may encounter with the website. . We also cannot guarantee that the site or the server which makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the website and we make no warranties, express or implied, relating to fitness for purpose or accuracy.

We guarantee that our products will be of satisfactory quality and therefore if any products you purchase from us are defective, you must notify us. We will examine the Products and, if the Products are faulty (the cause of the fault not being caused by a third party such as during delivery), we will replace the faulty Products or refund the price of the faulty Products.

The warranty in the above paragraph does not apply to faults or defects which have been caused by your misuse and/or negligence of the Products or by accidents caused while the Products are in your possession or have been collected by a independent third party.

LIMITED LIABILITY

You expressly agree that your use or inability to use the Products or our services is at your sole risk. The service and all products delivered to you are (unless expressly stated by us) provided as is and as available for your use, without any representations, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability.

Under no circumstances and to the maximum extent permitted by law, will we, Mr. Pig, including our directors, officers, interns and employees, affiliates, agents, contractors, suppliers, service providers or licensors, be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, loss of savings, loss of data, replacement costs, or other similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of the any of the products or our service, or for any other claim related in any way to your use of our service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind arising from the use of the service or any content (or product) posted, transmitted or otherwise made available through the service.

Additionally, we will not be liable to you for:

Losses which were not foreseeable by you and us when contacting you for the supply and purchase of the products resulting from the supply of the Products and related services or their use by you

Losses that are not caused by a breach by us; or business or commercial losses (including, without limitation, loss of profits, loss of goodwill, loss of reputation and loss of business).

In any event, our entire liability under the contract for the supply and purchase of Products and will not exceed the purchase price of the Products in question.

We also accept no liability for any delays, failures, errors or omissions or loss of information transmitted, viruses or other contamination or destructive properties transmitted to you or your computer system through our website.

We have taken all reasonable steps to prevent internet fraud and ensure that all data collected from you is stored in the safest and most secure manner possible. However, we cannot be held liable in the extremely unlikely event of a fault in our secure computer servers or those of third parties.

Nothing in these terms and conditions shall mean that our liability to you for death or personal injury resulting from our negligence or that of our employees is limited.

FORCE MAJOR

We will not be liable for any delay or failure in performing our obligations due to events beyond our reasonable control such as, but not limited to, fire, flood, inclement weather, acts of God , pandemic, strikes, labor disputes, riots, unrest, accident, energy supply disruption, equipment or supplier failure, road traffic problems, terrorism or war.

CUSTOMER SERVICE
Inquiries: We would be very happy to answer any questions you may have regarding our products, delivery services, terms and conditions, etc. In order for us to respond quickly to your requests, please submit your requests using our contact page under the following link: [email protected]

Complaints: We take complaints very seriously and put our customers at the heart of our processes. As such, we endeavor to respond to any complaints within 5 (five) working days. Please send your complaints to the following email address: [email protected]

INTELLECTUAL PROPERTY

The content of our website as well as our trademarks or registered trademarks and service marks are the exclusive property of French delicatessen.

All right, title and interest in and to the content and services of our website remain and/or will be the copyright or intellectual property of French Delicatessen.

You may not use any part of our website, content, services, trademarks or service marks for publication, distribution, transmission, retransmission, redistribution, broadcast, reproduction or circulation to anyone, except with our express written consent.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from our website or service except with our express written consent. .

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, content, services, marks or service marks, without our express written permission.

PRIVACY POLICY

Consent to Use Personal Data: You consent to us using, storing or otherwise processing your personal information in order to process your orders and provide you with delivery services (the Purpose) and for marketing and credit control purposes .

Use of your personal data: Except for the purpose or as required by law, we will not disclose your personal information. Your personal data will not be used in any way to which you have not consented, and you have the right to request a copy of the personal information we hold about you. Please contact us if you wish to request this information.

Security: We do our best to keep your information secure by using up-to-date industry practices to guard against unauthorized access, use, disclosure or loss. For example, we use Secure Sockets Layer (SSL) technology to encrypt your information when it is transmitted between your computer and our systems.

Marketing: We may occasionally contact you in connection with your account to allow us to properly manage and fulfill your order. For example, if a Product you ordered is not available or if your delivery day/time needs to be changed, we would need to contact you.

We may also contact you (usually by phone or email) if we believe you may have placed an order in error.

Occasionally we may send you a letter, email or other communication telling you about new products or special offers from us or carefully selected third parties which we think you may find interesting.

We may ask you to complete customer satisfaction surveys to improve our offering, but we will not send and will endeavor to stop sending you messages without your consent. If we send you newsletters or emails regarding our Products, you will be provided with an unsubscribe link and you can request to unsubscribe from our mailing list.
When you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting us or by clicking on the unsubscribe link in the communication sent to you.

Use of cookies: Cookies are small data files that are placed on your computer by web servers when you visit certain websites. Our website may use cookies to enable us to identify repeat visitors and to collect information about your use of our website. We do not use cookies to retrieve personal information about you from your computer. The only information we have about you is information that you knowingly and voluntarily provide to us.

If you do not wish to accept these cookies, you must refuse or configure your computer’s browser to refuse cookies.

internet network

It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by possible viruses circulating on the Internet.

Personal data

All the information in your account is only used within the framework of your commercial relationship with www.mistercochon.com. This information is never shared with third parties or resold. Anyone can obtain communication and, if necessary, rectification or deletion of information concerning them, by contacting the department concerned ([email protected]).

Credits

The Mister Cochon site was designed, developed and hosted by French Delicatessen Co Ltd.

Company

MisterCochon.com is a brand of French Delicatessen Co Ltd 132/14 Moo 6, Bang Saray, Sattahip, Chon Buri 20250 Thailand, company registered with DBD N° 0205564007636.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. The parties hereto submit to the exclusive jurisdiction of the courts of the Kingdom of Thailand.

AMENDMENTS

We may update these Terms and Conditions from time to time by posting the updated Terms and Conditions on our website instead of these Terms.